Shipping policy

Customers requesting priority shipping must place and have their order confirmed via email before 12:00PM. Eastern Standard Time to have the item(s) shipped the same day. Orders placed after 12:00PM will be shipped the following business day.

If you would like your order sent to a P.O. Box address or APO/FPO, please make sure that the billing address on the payment card matches the billing address on the account. If you would like your package sent to an address other than the billing address, ModaXpressOnline.com has the right to hold your package for up to 5 days until the cardholder is reached to authorize the transaction. ModaXpressOnline.com does not ship on holidays, Saturdays or Sundays.

U.S. Virgin Islands, Puerto Rico & Hawaii

Orders that are being shipped to U.S. Virgin Islands, Puerto Rico or Hawaii via Standard Shipping may take up to 21 business days to arrive. Orders shipped via Priority Shipping can take up to 15 business days.

Tracking Your Package

After your order has been confirmed, it will be processed by our shipping department. Once your package is shipped, you will receive an email notification with your tracking number. Please, keep in mind that estimated shipping times above apply to the order once it is shipped, and not once the order is placed. If you would like further details on the status of your package, please feel free to contact us.

Ordering By Phone

To order by phone, you can call our customer service department at (305) 944-1616 from 9:00AM - 5:00PM EST Monday - Friday.

To ensure smooth and easy ordering process, please have your credit card information, SKU numbers and sizes ready when you call.